Return, Refund & Exchange Policy

At Asfa Cosmetics (PVT) LTD. Pakistan, we strive to provide high-quality organic products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return, Refund, and Exchange Policy below.

Returns & Exchanges

• Returns and exchanges are accepted within 7 days of receiving your order.
• The product must be unused, unopened, and in its original packaging to be eligible for a return or exchange.
• To initiate a return or exchange, please contact our customer service at 03339170577 or email us at [Insert Email].

Refund Policy

• Refunds are issued only if the product is damaged, defective, or incorrect upon delivery.
• Once we receive and inspect the returned product, a refund will be processed within 5-7 business days.
• Refunds will be credited to the original payment method. Shipping fees are non-refundable.

Non-Returnable Items

• Used or opened products cannot be returned due to hygiene reasons.
• Customized or discounted items are not eligible for return or refund.

Exchange Policy

• If you receive a damaged or incorrect product, we offer a free replacement.
• Exchanges are subject to product availability. If unavailable, a refund or store credit will be issued.

How to Request a Return/Exchange?

1. Contact us at 03339170577 or email mmueezsharif@gmail.com within 7 days of delivery.
2. Provide your order details and a clear photo of the issue (if applicable).
3. Our team will guide you on the return process.

We value our customers and are committed to resolving any concerns. Thank you for choosing Pavone Organic Products!